Return and Exchange Policies

We do not offer free returns and exchanges; therefore, the customer is responsible for postage costs regarding returns and exchanges.

Returns and exchanges (subject to availability) will be given up to 7 days from when the product was received and must be in perfect selling condition and unworn. Tags must be included and unbroken. Please contact connect@lostmyaccent.com if you wish to return or exchange a product.

All items are inspected thoroughly before a return/exchange is processed. Items found worn/used/unsellable will be rejected and returned back to you. If you receive a faulty item, please let us know via email within 7 days of receipt, as we cannot assist you after that time frame. Please contact connect@lostmyaccent.com for assistance.

We cannot refund your postage costs unless the product is faulty or incorrect. If your item is faulty or incorrect, you will have to let us know within 3 days of receipt. We cannot give any refunds or assistance after this time period. Please make sure that you have carefully reviewed your order before finalizing your purchases. For more information, or if you are unsure if you are eligible for a refund or exchange, please contact us at connect@lostmyaccent.com.

REFUND

Refunds will be provided in the form of store credit or exchange of the product.

Based on the inspection of the returned item, you will be notified of the approval or rejection of your refund.

If your product is approved, you will be offered either store credit for 1 year or your product will be exchanged within 5 days.

RETURNS

Our return policy lasts for 7 days after your purchase/delivery. Any kind of return or exchange will not be considered after this time frame.

To be eligible for a return, your item should be in the original packaging, unused, and in the same condition that you received it.